Shipping & Delivery

Shipping

Order processing typically takes 2-5 business days. For standard delivery, it takes 2-14 business days depending on your location.

Rates are determined by weight and destination at the point of purchase. For local shipping, free shipping is available for orders of HK1000 or more.
 
For international shipping, please check shipping rates with us before placing an order.


Shipments may be delayed due to external issues beyond what we can control. We will try our best to arrange the shipment of your order.

CUSTOM DUTIES AND IMPORT TAXES
Product prices displayed on the website are exclusive of duties and taxes. Please note these charges are passed to your local customs authorities and therefore are non-refundable.

We recommend customers to check with your local customs authority before placing an order to avoid any unexpected charges.

PRE ORDER ITEMS

The estimated arrival date is provided in the product description. You can check the date with us before placing an order.

RE-DELIVERY

Please be aware that for shipments that are not delivered successfully due to the provision of wrong addresses, customers are responsible for the shipping charge for both the first and thereafter delivery attempts.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For further enquiries,please email us estore@playatdmz.com

We are DMZ, your one stop shop for tabletop wargaming! Since 2019, DMZ has been dedicated to providing the most convenient online experience, as well as the most welcoming gaming space possible.In addition to directly providing events, products, and services for war-games such Star Wars: Legion and Warhammer 40,000, DMZ also supports community organizations and school clubs in bringing our hobby to the wider world.